Privacy Policy

Finn Lough is run by Finn Lough Limited, 37 Letter Road, Aghnablaney, Enniskillen, Co. Fermanagh, BT93 2BB. We are the controller of the personal information described in this policy.

At Finn Lough we are committed to protecting your personal information and being transparent about what we do with it. We handle it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we won’t do anything with your information you wouldn’t reasonably expect.

If you have any questions about this policy or your information, email team@finnlough.com, call 028 6838 0360, or write to us at the address above.

• Contact details: your name, email address, postal address and phone number.
• Booking details: the dates, rooms, spa sessions, dining and experiences you book, the people in your party, and your preferences.
• Payment details: taken securely by our booking and payment providers. We don’t store full card numbers ourselves.
• Information you choose to share with us, such as dietary requirements, allergies or access needs, so we can look after you. We only use this for your stay or event.
• Enquiry details when you contact us or send an event, wedding or group enquiry.
• Feedback and reviews you give us after your stay.
• Website and device information: how you use our website, collected through cookies and similar technologies (see Cookies below).

Most of the information we hold comes from you: when you book online, by phone or email, make an enquiry, sign up to our newsletter or fill in a form. Sometimes we receive it from someone else, for example when a friend or organiser books a group or event that you are part of, or when you book through a travel partner.

• To take and manage your booking, and to contact you about it before, during and after your stay (our lawful basis: performance of a contract).
• To look after you during your stay, including any dietary, allergy or access needs you tell us about (performance of a contract, and your explicit consent for any health-related information).
• To answer enquiries and put together proposals for events, weddings and groups (steps before entering a contract).
• To send you news, offers and updates by email, where you have agreed to receive them (consent). You can unsubscribe at any time using the link in any email.
• To understand how our website is used and to improve it and our advertising, where you have agreed to analytics and marketing cookies (consent).
• To keep accounting records, deal with complaints and legal claims, and meet our legal obligations (legal obligation and legitimate interests).

We will not sell your details to anyone.

We only share your information with trusted service providers who help us run Finn Lough and who act on our instructions, including: - our booking engine and payment provider (Profitroom) and property management system (MEWS) - our guest messaging and experience-booking tools (BookBoost and the Finn Lough app) - our email marketing platform (Mailchimp) - website hosting and management (Kiroa) - analytics and advertising platforms (Google, including Google Analytics, Google Tag Manager and Google Ads; and Meta), only where you have agreed to the relevant cookies - our professional advisers, and the authorities where the law requires it.

Some of these providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK’s adequacy regulations or the International Data Transfer Agreement.

Our website uses cookies and similar technologies. Essential cookies make the site and booking work, so they are always on. Analytics cookies (Google Analytics) and marketing cookies (such as Google Ads and the Meta pixel) are only set if you agree to them.

When you first visit, our cookie banner lets you accept all cookies, reject them, or choose analytics and marketing cookies separately. Nothing is sent to these services until you accept. You can change your choice at any time through Cookie settings at the bottom of every page, or by clearing cookies in your browser.

We keep booking, payment and enquiry records for six years after your stay or enquiry, then delete them. We keep your marketing preferences until you unsubscribe or ask us to delete them.

You have the right to: - ask for a copy of the information we hold about you - ask us to correct information that is wrong - ask us to delete your information, or to restrict how we use it - object to how we use your information, including for direct marketing - ask us to move your information to another organisation - withdraw your consent at any time, where we rely on it.

To use any of these rights, email team@finnlough.com. We’ll respond within one month.

If you’re unhappy with how we’ve handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

We use appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access. No transmission over the internet is completely secure, but we take care to protect the information you share with us.

Finn Lough is for guests aged 16 and over. We don’t knowingly collect information about children, except where a parent or organiser gives it to us as part of a booking or event.

Our website may link to other sites that we don’t own or manage, such as our booking and voucher pages or social media. Their own privacy policies apply to anything you share with them.

We may update this policy from time to time. The date at the top shows when it was last changed.